Your main goal that you have set up a business is to generate profits. But to generate profits mostly you need customers. If you want to know how to generate more profits through making customers happy and even attract more customers to buy from you then read on.
Make your customers feel important.
Build a bond with the customers. If they come to your store or you contact a prospect through the phone do not be too formal. Give the salespitch a personal touch. If you are selling fishing poles then you can find out by asking questions if the customer have won some local trophies or attend local fishing contests. Also you can find out what the name is of the customer for further sales and visits to store. Find out if the customer is going on vacations and what the destinations are?. Ask about their families and martial status.
Keep a friendly smile for the cause.
Smile and make the customers feel comfortable talking to you. Impress them with a warm welcome or even a cup of coffee. Build a warm ambiance and if you smile then customers will know that they are welcome in your store and you can charm the customer with your willingness to explore what the customers want. If you let the customers know that you are have got enough rest and you are ready to offer any type of help if customers need it. People will continue to buy from you.
Pay close attention to the customers.
Avoid multi-tasking and give customers undivided attention. If the customers come to your store for Nike sneakers do not let them leave with a Puma. Listen to the need of the customers. If you have a recorded the sales in the past month then you will also can find out what type of products are sold the most in what type of catagory. If you can explore what the customers exactly want. If you have that product in your stock then you have already succeeded. If the customers are in front of you even with a video call then make eye contact and smile give the salespitch a personal touch and do not try to wipe out the customers.
Have a proper knowledge of the products or services.
Customers want to know about the products they are buying. If you are have the proper knowledge about the products you are selling then this will have a positive impact on your business and the customers. If you work at a fishnet store then you can offer help to customers who want to know what type of fish can be caught with what types of nets. Where the fishnets are made and what type of material. If more improved products are available soon. Try to upsell and offer more products that help the customers out. If a tennis player who come to your store for Nike Air sneakers. In case you have bought the Nike socks then call the customer into action by offering your honest opinion about the socks.
Understand the value of the customers.
You are not the only fish in the sea or the elephant in the jungle. Offering customer added value such a customer service and reliable products for the relevant prices will get you more profits and customer loyalty. They will be commited to buy from you because you have given the best products for the best prices and best customer support and value for the money. The competive environment of doing business online or offline is to stand out to earn that mighty dollar.
Do not treat the customers as another number.
Just you are human of flesh and blood. Those are the customers too. Make the salespitch more of an attachment with your self. Keep in mind that being positive towards customers means they are more willing to buy from you. Adjust the attitude and reach out to customers with an greeting and do some background information about the products your selling before contact the prospects through the phone. Each customer is different and they have various backgrounds, religious believes, the customers are from all the social backgrounds. Be a helper.
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